Refunds and Return Policy

We build our products to work for decades, not warranty periods. If something is not right with
your order, we want to make it right. This page explains how returns, refunds, and exchanges work
when you buy directly from us.

Every Bantam product is tested for functionality before it is packaged at the factory. Filtering
and surge performance are governed by measurable electrical properties, and they are documented on
each product's specification sheet. If there is voltage or current noise to filter, it is filtered.
If there is none, nothing happens.

Our products are not designed to accommodate or correct poorly wired or misconfigured electrical
infrastructure, or a faulty or failing appliance. A Bantam product installed in those conditions
can be damaged, and that damage is detectable when the product comes back to us.

A product that performs to its specification is not defective because a separate condition —
noise from an appliance, for example — remains unchanged after installation. If you are not
sure a Bantam product addresses the problem you are trying to solve, ask us before you order. We
would rather help you choose than process a return.

You may return most products purchased from bantamcleanpower.com within 30 days of the delivery
date. To be eligible for a return, the product must be:

• In its original condition, unused and undamaged
• In its original packaging with all included accessories, hardware, and documentation
• Accompanied by proof of purchase (order number or receipt)

If a product comes back used or damaged

Products that show signs of installation, use, or modification may be refused, or may qualify for
a reduced refund. If our inspection puts your return in that category, we will tell you what we can
refund and why, by phone or email. You then have three business days to accept the reduced refund
or to have the product shipped back to you at your cost. Our refund determination is final, except
where applicable law provides otherwise.

Restocking fee

Non-defective returns are subject to a 10 percent restocking fee, deducted from your refund. The
restocking fee is waived when:

• The product arrived defective or damaged
• We shipped the wrong item
• You are exchanging the product for another Bantam Clean Power product of equal or greater value

Return shipping

For non-defective returns, you are responsible for return shipping costs. We recommend using a
trackable shipping method and insuring the shipment; we cannot issue refunds for returns lost or
damaged in transit.

For defective, damaged, or incorrectly shipped items, we cover return shipping. Contact us first
and we will provide a prepaid return label.

If your product arrives damaged or fails on first use, contact us within 30 days of delivery. We
will arrange a replacement or full refund, including original and return shipping, at no cost to
you. No restocking fee applies.

The following are not eligible for return unless defective:

• Custom, modified, or OEM-configured products built to your specifications
• Products marked as final sale or clearance at the time of purchase
• Products purchased more than 30 days before the return request

A defective product is handled under Defective or damaged on arrival
above, or under the warranty in
section 5 of our Terms and Conditions of Sale.

1. Contact us at sales@bantamcleanpower.com or
   through our contact page with your order number and the reason for the
   return.
2. We will issue a Return Merchandise Authorization (RMA) number and confirm the return shipping
   address.
3. Pack the product securely in its original packaging, write the RMA number on the outside of the
   carton, and ship it to the address provided.

We confirm this address on your RMA. If you are shipping from outside the United States, allow
extra time for customs and transit.

Once we receive and inspect your return, we will notify you of the approval status. Approved
refunds are issued to the original payment method, less any applicable restocking fee. Please allow
5 to 10 business days after approval for the refund to appear on your statement; timing depends on
your bank or card issuer. Original shipping charges are non-refundable except for defective,
damaged, or incorrectly shipped items.

If you ordered the wrong model for your application, we are glad to help you find the right fit.
Contact us before returning the product; in many cases we can confirm the correct model for your
equipment and process the exchange in one step. Exchanges for equal or greater value carry no
restocking fee.

Exchanges follow the same RMA process as a return.

This return policy covers purchase decisions. Warranty coverage is separate, and is set out in
section 5 of our Terms and Conditions of Sale. Coverage runs three years
on Vanguard, Nexus, and Citadel. The Tempest SA3600 is a component sold into integrated systems and
carries 30 days. Contact us and we will walk you through a warranty claim.

Nothing in this policy limits any rights or remedies you may have under applicable law, including
consumer protection laws of your state or country of residence.